Zero Tolerance Flyer

Pharmacists and pharmacy personnel are dedicated to delivering high quality care to every patient with compassion, respect, and dignity—and expect all patients and visitors to do the same, without exception. Pharmacy teams must be able to work in an environment free from harassment, bullying, and disruptive behavior. Unfortunately, insights from the Pharmacy Workplace & Well-being Reporting system show that negative workplace conditions, including inappropriate behavior from patients and customers, remain a significant concern across pharmacy settings.

APhA and NASPA developed the Pharmacist’s Fundamental Responsibilities and Rights focused on pharmacists’ responsibilities and workplace expectations needed to fulfill their responsibilities. Pharmacists and pharmacy personnel have a fundamental right to be treated in a considerate, respectful, and professional manner by patients and supported by employers and supervisors.

This zero-tolerance commitment affirms those rights and expectations. Disrespectful, abusive, or threatening behavior toward staff will not be tolerated. By fostering a respectful environment, we can ensure pharmacy teams are able to focus on what matters most: your health and well-being. We encourage all patients and visitors to partner with us in maintaining a culture of kindness, professionalism, and mutual respect.

Organizations are welcome to co-brand this flyer with their logo and display it prominently in their pharmacy to reinforce this shared commitment.

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