Consumer Assessment of Healthcare Providers and Systems (CAHPS) is an Agency for Healthcare Research and Quality (AHRQ) program that has conducted research and developed standardized surveys to gather information about patients’ experiences with health plans, providers, and facilities.1,2 CAHPS surveys are designed with standardized questions to ensure valid comparison of data across health care settings.3 These surveys collect patients’ perceptions of various aspects of health care including, but not limited to, communication with doctors, ability to schedule appointments in a timely manner, level of coordinated care and ease of access to information, etc.1
Patients are asked to complete the surveys either through mail or online, with additional follow-up by telephone for individuals who do not initially respond. On average, surveys take 15 minutes to complete.