Technology Requirements / Troubleshooting


APhA's Education is conducted in an online environment. We use the Docebo learning management system (LMS).  While your learning experience should almost always run smoothly, occasionally Internet platforms can be a little finicky. Although it is rare for your internet platform to run into problems, here's what you can do if you are experiencing a less-than-ideal experience. 

System Requirements - Please ensure that the device you are accessing your learning activity from is compliant with the system requirements listed below. 

Refresh Your Cache - Your learning platform should operate without any issues on Microsoft Edge, Mozilla Firefox, Google Chrome, and Safari. Refreshing your cache for the platform in any of these browsers may solve any issues that you’re experiencing. You should refer to your browser documentation for instructions on how to clear the cache. Tip: Search for How to Clear Cache

Contact your Administrator - If you are taking an APhA certificate training program through your organization or university, contact the coordinator / instructor who gave you your link.  If you are taking a course available through APhA's Learning Library, contact our APhA Education Customer Service at  For faster service, when contacting your coordinator or our APhA education customer service, provide the name of the course, describe your experience, include browsers tried, and where in the course, including module if appropriate. It is extremely helpful if you can provide a screenshot if possible, including the full screen.  


What Technology Is Required?

These technology requirements and suggestions will allow you a better online learning experience. In order to participate in any APhA online learning activity, participants must have access to a computer with these minimum system requirements:

Hardware Requirements

  • 128MB of RAM
  • Platform Interface - We  strongly suggest using at least a 1024x768px resolution on your desktop and tablet browsers. Please note that at this time, any issues related to any resolutions smaller than 1024x768px are not officially supported by our LMS support team. For the best user experience, we suggest using a 1366x768px resolution or similar.
  • Speakers or headphones, if accessing content with audio

System Requirements

  • Supported Browsers
    • Microsoft Edge *
    • Mozilla Firefox **
    • Google Chrome *
    • Safari *

* Browser notes:  Microsoft Edge, Firefox, Chrome, and Safari follow a continuous release policy that makes it difficult to fix a minimum version. For this reason, following the market recommendation, we recommend that you have one of the two (2) major versions of each of these browsers. If something does not work in one web browser, try another web browser. Example, if it does not work in Google Chrome, try Microsoft Edge. In addition please note that:

  • We do not recommend Safari on Windows
  • ** As of November 2022, we are not actively testing the experience on Firefox, but it can still be used. It may not be the best experience.
  • Supported Operating Systems
    • Microsoft Windows 8 (or higher)**
    • OSX (last two major releases)
    • Most Linux distributions***
    • Mac OSX
  • Supported Operating Systems for Tablets (using the browser version of the desktop platform)
    • iOS 13 (or higher) ****
    • Android 9.0 (or higher) ****
  • Browser Settings
    • JavaScript must be enabled
    • Third-party cookies must be enabled*****
    • localStorage must be enabled
    • TLS Version: 1.2
  • Supported Screen Readers
    • NVDA
    • JAWS
    • On Microsoft Windows, with Chrome and Mozilla Firefox.

** Note for Windows XP users:

Windows XP is no longer supported by its original vendor, Microsoft, but if your organization has internal policies that have extended the use of Windows XP, we recommend that your PCs be migrated to MS Windows 8 or above at your earliest convenience. Although we are not in a position to guarantee the service on a no longer operational operating system, if you are unable to upgrade your PCs at this time, we recommend installing the latest version of Google Chrome, as a temporary solution.

Our learning management system strongly recommends that clients maintain updated operating systems (both desktop and mobile) aligned to the latest release made available by the respective vendor.

*** Note for Linux users - Chrome OS is not tested.

**** Note for use on tablets:

When accessing the platform from your tablet, you can use either the Go.Learn mobile app or you can also access the desktop version of your platform via the mobile browser (to which we refer as “browser version of the desktop platform”).

The browser version only supports Android tablets with an 8” screen or larger and Apple iPads of all sizes.

For optimal usage of the platform, we recommend the use of the Go.Learn mobile app, which supports any screen size and older devices.

However, note that regardless of how you access your learning platform on tablets, you can only access the learner view. No Administrator functionality is supported on the Go.Learn app, nor on the browser version of the desktop platform from your tablet.

***** Note for use on Chrome 83 and higher:

Starting from Chrome 83, in order to embed Docebo while using the browser in Incognito mode, third-party cookies must be manually turned on (opens in a new tab).

How do I Check my Pop-Up Blocker Settings?

This would pertain to most courses, if you are able to see a course window displayed, but no content within the display, you can check your pop-up blocker settings. Each web browser is different. Please click on the appropriate link below.

Microsoft Edge

  1. In Edge, go to Settings and more at the top-right corner of your browser
  2. Select Settings > Cookies and site permissions.
  3. Under All permissions, select Pop-ups and redirects.
  4. You will be able to select a specific website
  5. Toggle off the Block option

Mozilla Firefox

  1. Go to Tools > Options
  2. Select Content.
  3. Uncheck the box labled “block pop-up windows”.
  4. Click “Ok”.
  5. Refresh your screen to ensure that all changes have been applied.

Google Chrome

  1. Go to the em Settings Icon in the upper right hand corner of the screen and choose Settings.
  2. Select Show Advanced Settings > Privacy > Content Settings.
  3. Scroll until you see pop-ups and choose “Allow all sites to show pop-ups”.
  4. Click done and refresh your screen to ensure that all changes have been applied.


  1. Go to Safari > Preferences> Security .
  2. Remove the checkmark from “Block pop-up windows".
  3. Refresh your screen to ensure that all changes have been applied.

How Do I Clear My Internet Cache?

This typically is used if you are having issues with a course freezing or not saving your progress. You will need to exit out of the course as well as your account before clearing the cache. Since each web browser is different, click on the appropriate link below for directions.

Microsoft Edge

  1. Open Microsoft Edge
  2. Select Settings and more (the icon that looks like three dots)
  3. Select Settings
  4. In the Settings sidebar, select Privacy and services
  5. Under Clear browsing data, select Choose what to clear
  6. In Clear browsing data, select the check box for each type of data, such as browsing history, cookies, and passwords, you want to clear from...

Google Chrome

  1. Go to the Settings Icon in the upper right corner of the screen and select History.
  2. When the new tab opens, select Clear Browsing Data.
  3. Select the date range for deleting data (i.e. past hour, past day, past week, past 4 weeks, end of time)
  4. Select the first four options: Browsing history, Download history, Cookies and other site and plug-in data, Cached images and files.
  5. Click Clear Browsing Data.
  6. Refresh your screen to ensure that all changes have been applied.

Mozilla Firefox

  1. Go to the History Tab on Menu Bar and select Clear History..
  2. On Clear Recent History, Select your time range to clear(i.e. last hour, 2 hours, 4 hours, today or everything)..
  3. Under Details, select the first four options (From Browsing & Download History to Cache') and then select Clear Now.
  4. Refresh your screen to ensure that all changes have been applied.

Apple Safari

  1. Go to the History on Menu Bar and select Clear History at the bottom of drop down menu.
  2. A pop up menu will appear and ask to confirm that you want to clear. If you do not want to clear your Top Sites, uncheck this box. (If one of your top sites is the site you are having trouble with, then you will want to include this as well) and select the Clear button.
  3. Refresh your screen to ensure that all changes have been applied.