Pricing
- Program is available through our licensed partners. To see a list of our current partners offering
this course, please clickhere.
If your company or organization is interested in offering this program to your pharmacists or student
pharmacists, please contact Chris McKerrow.
Program Goals, Module Details & Learning
Objectives
Program Goals
- Advance public health and patient care through improved medication use.
- Enhance the pharmacists’ ability to effectively provide medication management services through
thoughtful, person-centric communication.
- Help pharmacists devise a strategy for innovation and opportunities for clinical
entrepreneurship in delivering medication management services.
- Position pharmacists to adopt a mindset that encourages the use of their clinical skills,
ensuring they are prepared to consistently make clinical interventions.
- Provide a comprehensive understanding of the operational aspects involved in delivering
medication management services.
- Provide a framework of implementation and business development strategies for successful
medication management services.
Program Contents
- Delivering MMS Description
- Delivering MMS Pre-Assessment
- Module 1: Medication Management Now (1 Course, 1 Assessment)
- Module 2: The Clinical Interventionist (2 Courses, 1 Assessment)
- Module 3: Operations (3 Courses, 1 Assessment)
- Module 4: Person Centered Communication (1 Course, 1 Assessment)
- Module 5: Implementing Medication Management Services (1 Course, 1 Assessment)
- Home Study Evaluation
- Participant Handouts for Live Seminar
- PDF of Live Seminar PowerPoint Presentation
- Post Live Seminar Assessment
- APhA Education Evaluation
Self-Study Learning Objectives
This 8-hour self-study component of the certificate training program is designed to enhance
learner’s ability to identify opportunities, understand innovation, adopt a clinical mindset, master
communication, comprehend operations, and implement medication management services into their
practice.
Module 1 – Medication Management Now
- Discuss the four elements of medication management services
- Define the five core components of the medication therapy management service model
- List provisions of recent laws that have affected the evolution of pharmacists’
patient care services
- Review the expansion of pharmacy professional authority at the state and regulatory
level
- List opportunities for pharmacist-provided patient care services in a variety of
practice settings
- Explore contracts and care models that focus on the value and outcomes of care
rather than volume
Module 2 – The Clinical Interventionist
Course 1 - The PPCP and Considerations for Older Adult
- Describe the impact of aging on pharmacokinetics and pharmacodynamics.
- Describe characteristics of geriatric syndromes and iatrogenic diseases.
- Explain the risks of medication-related problems in elderly patients, and strategies
for reducing their incidence.
- Assess whether an elderly patient requires dosage adjustments for drugs that are
cleared renally.
- Describe how the pharmacist’s patient care process applies to delivering clinical
pharmacy services.
Course 2 - Clinical case studies
- Apply a systematic approach to reviewing a patient’s medication regimen to assess
for medication-related problems (MRPs)
- Devise a strategy for prioritizing MRPs, a plan to address MRPs and implement the
plan.
Module 3 – Operations
Course 1 – Planning MMS
- Explain operational processes and considerations for implementing and planning
medication management services (MMS)
- Summarize best practices for interprofessional collaboration and communication
- Explain credentialing and privileging processes that may be applicable when
providing medication management services
Course 2 – Integrating Clinical Services
- Describe the roles and appropriate activities for pharmacy staff involved in
medication management services
Course 3 - Documentation, Payment, Billing and Outcomes
- Discuss best practices for medication reconciliation and its role and importance in
medication management services
- Describe how to document medication management services for internal records,
patient records, and communications with third parties
- Identify measures to track the economic, clinical, and humanistic outcomes of a
medication management service.
- Explain processes to use when billing for medication management services and
requirements for various billing approaches
Module 4 – Person Centered Communication
- Explain the principles of cultural sensitivity and the impact of social determinants
of health (SDOH) on patient care
- Discuss strategies to improve health literacy among patients
- Identify the stages of behavior change in the Transtheoretical Model of Change
- Describe techniques that support open communication with patients
Module 5 – Implementing Medication Management Services
- Identify successful medication management service (MMS) business models
- Describe the significance of business planning in MMS
- List components of a business plan for MMS
- Describe how to evaluate strengths and weaknesses of current pharmacy operations
- Describe how various compensation opportunities impact business planning
- Recall key considerations for contract review and negotiation
- Review legal considerations for delivering MMS
- Describe elements of an efficient and cost-effective marketing plan for attracting
patients, providers, employers, and payers to engage clinical services in your
practice setting
- Describe how to develop a plan to use continuous quality improvement to improve
services and outcomes
- Create a business, implementation and quality improvement plan for medication
management service delivery
Live Seminar Learning Objectives
This streamlined 4-hour live seminar uses interactive, case-based learning to enhance
clinical decision-making and patient-centered communication. Learners will explore
implementation strategies, address barriers to service delivery, and apply cultural
sensitivity while collaborating with patients and providers.
- Demonstrate how to collaboratively communicate recommendations with patients,
physicians and other providers
- Apply principles of cultural sensitivity to communication practices with patients
- Identify barriers to successful medication management service implementation
- Assess strategies to overcome barriers associated with medication management service
implementation
- Evaluate a business, implementation and quality improvement plan for medication
management service delivery
Computer and Internet access are required to complete this activity. If you experience technical
difficulties, try a different web browser.
Please be aware that if the system detects no activity for an extended amount of time while the screen is
open in the interactive activity, the Next button may freeze, and you will need to
Restartthat activity again.
The recommendation is that if you cannot complete the activity within one sitting and need to step away,
close the activity so that your place is bookmarked. If you continue to experience difficulties, please
reach out to education@aphanet.org with the name of course,
detail of your experience, which web browser(s) used and if possible, screenshots.
Jeffrey Delafeunte, MS, FCCP, FASCP
Professor Emeritus
Virginia Commonwealth University, School of Pharmacy,
Richmond, Virginia (Advisory Board Chair)
Disclosure: Author has nothing to disclose
Albert Barber, PharmD, CGP, FASCP
Consulting Pharmacist
Clinical Rx Consulting
Stow, Ohio
Disclosure: Author has nothing to disclose
Randy McDonough, PharmD, MS, CGP, BCPS, FAPhA
Co-Owner and Director of Clinical Services
Towncrest, Salon Towncrest, and Towncrest Compounding Pharmacies
Iowa City, Iowa
Disclosure: Author has nothing to disclose