Wegmans ranked highest in customer satisfaction among supermarket pharmacies

The recently released J.D. Power 2018 U.S. Pharmacy Study ranked Wegmans Pharmacy highest in customer satisfaction among supermarket pharmacies. The study, now in its tenth year, measures customer satisfaction among all categories of "brick and mortar" pharmacies, including community pharmacy chains, mass merchants, and supermarkets.

The recently released J.D. Power 2018 U.S. Pharmacy Study ranked Wegmans Pharmacy highest in customer satisfaction among supermarket pharmacies. The study, now in its tenth year, measures customer satisfaction among all categories of "brick and mortar" pharmacies, including community pharmacy chains, mass merchants, and supermarkets. Wegmans received the highest score in four of the five factors measured: prescription ordering and filling process, store, non-pharmacist staff, and cost competitiveness. The 2018 study is based on responses from 10,749 pharmacy customers who filled a prescription during the 3 months prior to the survey period of May-June 2018. Of the different pharmacy segments, supermarkets have the highest levels of overall satisfaction.