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Pharmacy survey on patient safety culture: benchmarking results

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Staffers in Kaiser Permanente Colorado's pharmacy department answered an anonymous survey designed to evaluate the patient safety culture there. The poll—an online version of an Agency for Healthcare Research and Quality questionnaire—was completed by 598 employees who provide dispensing, clinical, and support services.

Staffers in Kaiser Permanente Colorado's pharmacy department answered an anonymous survey designed to evaluate the patient safety culture there. The poll—an online version of an Agency for Healthcare Research and Quality questionnaire—was completed by 598 employees who provide dispensing, clinical, and support services. The results, to be used for benchmarking against other health systems, indicated a commendable culture of patient counseling at Kaiser Permanente Colorado. However, staffing and work pressure were identified as areas most in need of improvement. Broken down by responsibility, the data also indicated that respondents with a clinical service background outperformed workers with dispensing duties in 8 of the 11 survey composites. Comparing pharmacists with technicians/clerks, meanwhile, the latter did a better job of communicating errors.

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http://journals.lww.com/journalpatientsafety/Abstract/2017/03000/Pharmacy_Survey_on_Patient_Safety_Culture__.7.aspx

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