One to One honors pharmacists, student pharmacists for exceptional counseling
One to One Awardees
The One to One Patient Counseling Recognition Program, now in its 11th year, acknowledges the inspiring efforts of 20 pharmacists and five student pharmacists committed to providing outstanding patient care. Pharmacy Today and Student Pharmacist honor these individuals for going to great lengths to keep their patients and their communities well.
Award recipients received complementary registration for the 2014 APhA Annual Meeting & Exposition. Pharmacists chosen for honorable mention received a free copy of APhA’s Handbook of Nonprescription Drugs: An Interactive Approach to Self-Care.
Michelle Gandley, BSPharm
Gandley, a pharmacy manager at Safeway in Vallejo, CA, embodies the pharmacist values of healing, teaching, and caring. When a patient came to the pharmacy in tears about a new diabetes diagnosis, Gandley listened patiently to the woman’s fears and frustrations. As she does with all her patients with diabetes, Gandley took the woman around the store to show her how to read nutrition labels and make healthy choices. Gandley believes that education empowers patients to take charge of their diseases.
Nicole Kuehle, PharmD
Kuehle builds warm, trusting relationships with her patients at Target pharmacy in West Palm Beach, FL, increasing patient safety and improving outcomes. After a casual conversation with a woman awaiting a prescription, Kuehle learned the patient was pregnant. Noting that the woman’s prescription was for a drug that could be fatal to her unborn child, Kuehle intervened. This is just one of Kuelhe’s many interactions with patients that turns potentially dangerous outcomes into positive ones.
Monali Majmudar, PharmD
Majmudar is committed to immunizations above and beyond those she provides for adults and children aged 13 years and older at Walgreens in Norcross, GA. Bringing in pharmacy students from several area schools and student physician assistants from Mercer University, Majmudar has spearheaded clinics to immunize hundreds of young children in Georgia’s Head Start Program and families in the Hispanic Health Coalition of Georgia. Majmudar has also secured thousands of vouchers for influenza shots from Walgreens, bringing vaccines to people who could not otherwise afford them.
Charlotte Pendergast, BSPharm
Pendergast, an overnight staff pharmacist at CVS, provides culturally competent care to her diverse patients in a low-income, medically underserved community in Phoenix. She speaks Spanish with her Hispanic patients and consults the Indian Health Services counseling guide to steer her encounters with Native American patients and others. After extensive reading on the Islamic faith, Pendergast has also learned to ask Iraqi patients if they will need their dosing adjusted to accommodate fasting during Ramadan.
Chaitali Patel, PharmD
Patel thinks about her patients even after they have left the Walgreens in Corinth, TX. A patient with gout came in with particularly high blood pressure. She taught him how his gout and blood pressure medications worked so he would understand the gout-related spike. Then she showed the patient how to take his own blood pressure. Once the patient was back home, Patel called him to share research she had done on foods that are good and bad for gout.
Amir Rahemi, PharmD
Rahemi, the pharmacy manager at Walgreens in Vero Beach, FL, literally goes the extra mile for his patients. When one patient clearly needed medical assistance but would not allow Rahemi to call 911, Rahemi—whose shift was ending—personally drove the patient to the hospital and stayed with him until he was seen by a physician. The next day, Rahemi followed up with the patient by phone. The patient now follows Rahemi whenever he changes stores.
Tina Taylor, BSPharm
Taylor, pharmacy manager at Kroger pharmacy in Columbus, OH, innovates to improve patient care. Before medication therapy management was a compensated service, Taylor implemented a follow-up system through which she called patients on a new medication 1 to 2 days after they started their prescription. This way Taylor ensured that her patients, who often struggle with health literacy, could ask any questions that came up after they got home.
Lacey Thornhill, PharmD
Thornhill, pharmacy manager at Walgreens in Lubbock, TX, is keenly aware of the special needs of patients with mental disorders when they visit the pharmacy. Thornhill’s own brother has mental challenges, and she knows firsthand that patients with mental health conditions are susceptible to being easily confused by their medications, becoming nonadherent, and missing doctors’ appointments. Thornhill takes extra time to make sure these unique patients understand their medications and to arrange appointments with their doctors when needed.
Kristy Van Nest, PharmD, BCPS
Van Nest volunteers at a homeless shelter in Minneapolis, where she counsels patients on their medications and access to care. When she learned that one of her patients was running out of his psychiatric medications and didn’t have a doctor to prescribe the refills, Van Nest helped the man find a primary care provider. The man continues to meet with Van Nest regularly for medication therapy management.
Hashim Zaibak, PharmD
Zaibak, a co-owner of Hayat Pharmacies in Milwaukee, pushes to see that his patients’ needs are met. One patient’s medication challenges had gone unnoticed by his cardiologist, and Zaibak discovered that the patient had been taking his cholesterol medication incorrectly for years. The patient also struggled with his blood pressure, but the doctor was resistant to try clonidine patches until Zaibak recommended them. Today, both the patient and his cardiologist are excited about the results that Zaibak helped achieve.
Student pharmacist awardees
Angel is a student pharmacist at Roseman University of Health Sciences in Henderson, NV. His warm demeanor and open-ended questions calm patients and get to the bottom of medication issues. While teaching one patient how to use her glucometer, Angel suspected that she might be misusing her other medications. Angel conducted a complete profile review and discovered that the patient had stopped using one of her medications due to adverse effects from inappropriate administration. He taught her how to avoid the adverse effects and convinced her to try the medication again. The patient now calls Angel her “angel.”
Harlan, a student pharmacist at the University of Missouri–Kansas City School of Pharmacy, has used her counseling skills to earn the trust of rural farmers, who are known for their culture of privacy and skepticism. She counseled one farmer with Parkinson disease on how to reduce the significant adverse effects of his medications so he could maintain his cattle operation. Harlan also provided the farmer with a list of questions to guide his next doctor’s visit.
Jimena Baron Molinar
When Molinar, a Mercer University student pharmacist, was an intern at Kroger pharmacy, patients asked for her by name. It was clear that she cared about each of them individually. She was worried that a patient with diabetes, for example, was going to run out of supplies, so she checked on him daily, even on her days off, to make sure that he was adherent and understood the importance of managing his disease.
Ricks, a student pharmacist at University of Arkansas for Medical Sciences, was undaunted by an older non–English-speaking Vietnamese patient with declining cognition. Ricks learned a few Vietnamese phrases and installed an app on his phone that translated spoken English to written Vietnamese. He also created a color-coded calendar divided into sections for breakfast, lunch, dinner, and bedtime, with the days of the week in Vietnamese. He then placed colored rings around the patient’s medication bottles to match the colors on the calendar. The patient’s daughter said her father has never before been this confident about taking his medications.
As a third-year student pharmacist at University of Hawaii at Hilo’s Daniel K. Inouye College of Pharmacy, Sana led the Pacific Islander Mobile Screening Clinic, which included 25 screening events. He also coordinated an islandwide medication and disease state counseling outreach effort in collaboration with the Rho Chi Society, for which he serves as an officer. Through these initiatives, Sana counsels underserved Pacific Islanders on diabetes, diet, and lifestyle in a manner that is respectful and culturally competent.