Express Scripts simplifies pharmacy experience

New programs from Express Scripts aim to simplify the pharmacy experience by improving connectivity and easing the administrative burden for physicians and their staff.

New programs from Express Scripts aim to simplify the pharmacy experience by improving connectivity and easing the administrative burden for physicians and their staff. Digital solutions, such as electronic prior authorizations (ePA), clinical direct messaging, and real-time prescription benefit information improve connectivity and reduce costs for both members and plans. For example, using ePA is 11 times faster than traditional prior authorization processes, with decisions returned to prescribers in less than 2 minutes. Meanwhile, prescribers who use Express Scripts' digital solutions say the removal of old, administrative hurdles, such as faxing and calling, has improved their experience. "New digital platforms provide us—and the patient—with drug pricing transparency and real-time plan information in the exam room, simplifying the experience for the entire care continuum," said Alan Braverman, MD, professor of medicine, Washington University and member of the Express Scripts Medical Advisory Board. "These tools and enhancements clearly have a physician's workflow in mind, and are helping our patients get to the right medication for them at the right price."