Enabling patient-facing care: Pharmacists at the top of their licenses

Pharmacists are frustrated with the difficulties of getting reimbursements for the broad range of services they can perform. This issue is at the heart of enabling patient care in community-based pharmacy.

Pharmacists are frustrated with the difficulties of getting reimbursements for the broad range of services they can perform. This issue is at the heart of enabling patient care in community-based pharmacy. "We talk about pharmacists being able to practice at the top of their license," said CVS Health executive vice president of retail pharmacy and supply chain Kevin Hourican. "What's disappointing is that the regulations sometimes significantly lag [with] what the customers actually want." He cited point-of-care testing as an area where pharmacists could meet their full potential. Pharmacists could also play bigger roles in helping patients decide if they require cholesterol or hypertension medications, he said. Hourican stressed there is collaboration with industry partners and NACDS to make progress on this goal and to help advance regulations, "so we can serve the communities and our patients more appropriately."