Appointment Based Model
Rethink your patients’ experience. Find more time to deliver patient care services through the Appointment Based Model (ABM).
ABM is a patient care service designed to improve patients’ adherence to medications and build efficiencies in pharmacy operations. Each patient enrolled in the ABM has a designated appointment day to pick up all medications. Pharmacy staff call patients in advance of their appointment to identify any changes to the medications and confirm that each prescription should be refilled. The model can be implemented in any pharmacy setting to improve patients’ medication adherence, to build efficiency into pharmacy workflow, and to manage potential issues before the patient arrives at the pharmacy to pick up their medicines.
Check out our practice guidance for pharmacists:
- Leveraging the Appointment Based Model to Expand Patient Care Services: Practice Guidance for Pharmacists
- Benefits of Medication Synchronization and the Appointment Based Model
More resources to help you move from med sync to ABM:
- Pharmacy’s Appointment Based Model: A Prescription Synchronization Program that Improves Adherence
- Pharmacy’s Appointment Based Model: Implementation Guide for Pharmacy Practices