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Patient Care Services | Practice Issues | Patient Safety | Public Health | Quality Initiatives

Patient Care Services - Disease State Management

APhA and the APhA Foundation are partnering with the American Diabetes Association to help you educate your patients about diabetes.

Patient Education - Medication Use

Patient Education Brochures
Brochures and information targeted for educating patients about their medications and the role of the pharmacist

The National Council for Patient Information and Education
One of the original patient safety coalitions, NCPIE has been working to advance the safe, appropriate use of medicines through enhanced communication since 1982.

Medication Use Safety Training (MUST) for Seniors™ Program
A national education awareness campaign for older adults and caregivers

Patient Care Service Development

MTM Central
Comprehensive information on developing patient care services, including medication therapy management services.

Alliance For Pharmaceutical Care
Published studies that highlight the value of pharmacist-provided services

Health & Wellness Services

Pharmacist Immunization Center
Pharmacists nationwide in all practice settings are actively involved in immunization administration and education. APhA's Pharmacist Immunization Center provides the most up-to-date, accurate, and comprehensive information about developing and maintaining an immunization service as well as links to the latest educational materials and resources. Visit the Center to learn more about how APhA is positioning pharmacists to excel as immunizers.

Practice Issues

Professional Resources

Documents on Professionalism

Code of Ethics
Oath of the Pharmacist

Practice Guidance Documents

Principles of Practice for Pharmaceutical Care
Pharmacy Practice Activity Classification (pdf)
Pharmacy Profession Consensus Definition of Medication Therapy Management (pdf)
Core Elements of an MTM Service (pdf)
Medication Therapy Management Services: A Critical Review (Executive Summary Report from The Lewin Group) (pdf)

PSSC: 340B Pharmacy Program Resource Center

HRSA Pharmacy Services Support Center - Information on becoming a 340B provider
PSSC is a resource to assist eligible health care facilities in delivering clinical and cost effective pharmacy services that improve medication use and advance patient care. PSSC operates under a contract between the American Pharmacists Association and the Office of Pharmacy Affairs (OPA).

Workplace Issues

Improving the quality of your practice environment is a top priority for APhA. Members have told us that administrative third party payment burdens, additional training, more and new technology, better equipped pharmacy technicians, and additional manpower are some of the biggest challenges faced in practice. Areas of this section provide information that may assist you as you look for ways to solve these challenges in your practice.

Pharmacist Shortage
The Pharmacy Manpower Project sponsors the National Demand Index, a monthly report on the state-by-state demand for pharmacists.

Final Report of the National Pharmacist Workforce Survey: 2009 (pdf)
Learn about the results of this survey that studies the supply and demand of pharmacists with the overall objective of obtaining reliable information on demographic and practice characteristics of the pharmacist workforce in the U.S. during 2009. This survey was commissioned by the Pharmacy Manpower Project.

Pharmacy Activity Cost and Production Study
Commissioned by the National Association of Chain Drug Stores, this research studied what pharmacists do each day in the community pharmacy and what it costs the practice.

Stepping Stone Summits: Pharmacy Technicians (pdf)
In 1992, APhA in collaboration with several other pharmacy organizations, hosted a “Stepping Stones” conference that brought together pharmacists, pharmacy technicians, and technician educators to develop recommendations on how best to utilize, train, educate, and regulate the pharmacy technicians who play a vital role in the practice of pharmacy.

Patient Safety

Pharmacists have a very important role in the prevention of medication errors, from developing safe medication distribution systems to working with patients to assure optimal medication use.

Video PSAs for Patients

The Agency for Healthcare Research and Quality offers a series of three public service announcements to encourage health care consumers to get safer care by using pill cards to track medications, understanding discharge instructions, and inviting patient advocates to appointments.

Watch a video PSA:  Keep Track of Your Medicines | Tips for Going Home from the Hospital | Bring a Health Advocate to Appointments

Medication Safety Reports

The Institute of Medicine has published several landmark reports on Patient Safety:

  • National Coordinating Council for Medication Error Reporting and Prevention (NCC-MERP)
    APhA is a member of the National Coordinating Council for Medication Error Reporting and Prevention (NCC-MERP), a coalition dedicated to addressing the interdisciplinary causes of errors and to promote the safe use of medications. NCC MERP has published a taxonomy for classifying medication errors and recommendations for preventing errors.
Report a Medication Error

Medication errors can be reported in a voluntary, anonymous format to either of the following organizations

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Public Health

Pharmacy professionals have a valuable role in the nation's public health, as one of the most accessible health care providers. This section focuses on important public health-related topics.

Health Literacy

Significant problems can occur when patients are unable to read and/or understand important information about taking medications properly. Assessing a patient's literacy level is an important component in providing medication therapy management services. APhA is a member of the Partnership for Clear Health Communication, a coalition that has developed resources for health care providers and patients to address health literacy issues.

  • Pharmacist Immunization Center - Pharmacists in all 50 states are authorized to administer immunizations under collaborative practice agreements with physicians. Pharmacists in all practice settings also play an important role in educating patients about immunizations. APhA’s Pharmacist Immunization Center contains valuable, up-to-date information about providing immunization services. Visit the Center to learn more about how APhA is positioning pharmacists to excel as immunizers.
Substance Abuse

APhA Pharmacy Recovery Program APhA's Pharmacy Recovery Program, established in 1982, fosters the development and strengthening of state and campus level programs to assist pharmacists and student pharmacists whose competence has been compromised by the disease of chemical dependency or by other causes.

Medication Disposal
  • Correct medication disposal methods - There is increasing public debate about how medications should be discarded. The commonly recommended guidance to "flush" medications to dispose of them has come under question. APhA in partnership with the US Fish and Wildlife Agency and other organizations is working to identify appropriate medication disposal methods.
Syringe Disposal
  • Coalition for Safe Community Needle Disposal - The Safe Community Needle Disposal Coalition contains information on proper needle disposal. Improper disposal of used syringes and needles in the trash presents a public health hazard to workers in the waste removal and hotel industries and individuals who may be inadvertently exposed to a used needle.


Quality Initiatives

Delivering high quality medication therapy management and distributive services is important for achieving optimal medication therapy outcomes. Outcomes measures to measure pharmacist and pharmacy performance are emerging in tandem with measures for other health care providers for the care they deliver.


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