Help/FAQs
REGISTERING, LOGGING IN, AND ACCOUNT
MAINTENANCE
TECHNICAL QUESTIONS & REQUIREMENTS
CONTINUING EDUCATION
ORDERING & SHIPPING
PRIVACY
FURTHER ASSISTANCE
REGISTERING, LOGGING IN, AND ACCOUNT
MAINTENANCE (back to top)
Why register?
Your convenience, is the primary reason! You'll only need to register
once and pharmacist.com will help you to manage your account. For
example, if you take a continuing education course, you'll be able to
keep track of your CE credits and your name and address will
automatically print on your certificates.
While trying to register, I received the message
"Another user has a profile similar to your own, and your application
cannot be processed."
You would only receive this message if you already have an account on
pharmacist.com or if another user's name and address is very similar to
yours. Just fill out a feedback form.
Include your full name, addresses, telephone numbers, and e-mail
address. Also, so that we can verify your identity, please include your
APhA ID number (if you have one) and your social security number. Once
we verify your identity, we'll send you your Username and Password via
e-mail within two business days.
I've forgotten my Username or Password. What do
I do?
If you've forgotten your Username or Password, we can automatically send
it to your e-mail. Just click on "LOGIN" on the home page. Then, "Click
here if you've forgotten your Password." Type in the e-mail address that
you used when you registered for pharmacist.com. Within a few minutes,
you should receive your Username and Password in an e-mail.
I've tried to receive my Username and Password
more than once, and I keep getting, "The e-mail address you entered does
not match a user in our database".
If you receive the same message after a second try, you may wish to try
a previous e-mail address that may still be listed in your
pharmacist.com account. If this works and you gain access, remember to
click on "MY ACCOUNT" then "EDIT ACCOUNT." to update your email address.
If all attempts at using the automated Password retrieval system
fail, just fill out a feedback form and
include your full name, current and previous home and e-mail addresses,
social security and license number. We'll send you your Username and
Password via e-mail within two business days.
Can I change my Password?
Sure! Users can change their Username and/or Password at any time. Once
you have logged in using your current Username and Password, click on
"MY ACCOUNT" then "CHANGE PASSWORD." Then enter a new Username and/or
Password. Note that Usernames and Passwords must be at least six
characters in length and must contain at least one numeric and one alpha
character.
I don't have an e-mail address, how do I
register?
An e-mail address is required to register for pharmacist.com. You can
create a free account on many Web sites, such as http://www.hotmail.com
or http://www.yahoo.com. Then come back to pharmacist.com and
register.
How do I update my personal information?
Users can change their mailing and e-mail addresses as well as various
other data stored in their pharmacist.com account at any time. Once you
have logged in, click on "MY ACCOUNT" then "EDIT ACCOUNT." There, you
can add or change information stored in your account.
TECHNICAL QUESTIONS & REQUIREMENTS (back to top)
What Internet browser is required for using
pharmacist.com?
Pharmacist.com works best with Internet Explorer 4.x (and later
versions) or Netscape Communicator 4.x (and later versions). A screen
resolution of 800 x 600 dpi is optimal.
Does the site require any other software or
"plugin"?
A free version of Adobe Acrobat Reader is the only "add-in" that you'll
need for pharmacist.com. The software allows you to open and print
PDFs-documents that keep their original, published form. To download the
Acrobat Reader on to your computer for FREE, visit
www.adobe.com/products/acrobat/readstep2.html.
What are PDFs?
Adobe Portable Document Format (PDF) is a universal file format that
preserves all the fonts, formatting, graphics, and color of any source
document, regardless of the application and platform used to create it.
To be able to read and print PDFs, you will need to have Adobe Acrobat
Reader installed on your computer. Adobe provide FREE downloads of their
Acrobat Reader at www.adobe.com/products/acrobat/readstep2.html.
I found an error. Whom should I contact?
Please complete the online feedback form.
Be sure to describe where you found the error and the problem. We
appreciate your letting us know that you found a mistake and we'll
correct it as quickly as possible.
I received a message saying that an area of
pharmacist.com is available to APhA members only. Why?
Certain features of pharmacist.com use products and content that are
part of the benefits package for APhA members. These features are paid
for through member dues. For more information about the benefits of
joining APhA, click
here.
CONTINUING EDUCATION (back to
top)
How do I know what questions I got wrong?
To maintain testing integrity, we do not release answer keys for
tests.
I was informed that I failed an exam, but I know
I didn't?
Although we have made every effort to provide an error-free site, we do
recognize that mistakes are possible. To dispute a course test or if you
find an error, please fill out a feedback
form and we will respond within two business days.
Some of the courses that I took earlier are not
on my transcript?
All Continuing Education courses that you take through pharmacist.com
should be on your transcript. If you believe information is missing,
please fill out a feedback form and we
will contact you within two business days.
How do I forward my credits to my Board of
Pharmacy?
You are responsible for all interactions with your state Board of
Pharmacy. We cannot forward certificates, CE credits, or test results to
Boards of Pharmacy.
I can't find my certificate. Can I get another
one?
Yes! You can reprint a copy of your certificate yourself. Click on "my
transcript", and then on "view" and a window will pop up showing a
duplicate of your certificate. Select "click here to print" and a copy
of your certificate will be printed. If you are encountering further
difficulties, please fill out a feedback
form and we will contact you within two business days.
I'm having trouble using some features of the
pharmacist.com online CE Center.
Receive detailed explanations of many features by clicking on "Help"
from within the CE Center. For an overview of the entire CE Center,
click on "Guided Tour."
ORDERING & SHIPPING (back to
top)
Are the prices in pharmacist.com the same as in
the APhA Professional Resource Catalog?
At times, items from the Resource Catalog will be offered at discount
prices through online promotions on pharmacist.com. However, most
products will have the same pricing in both the catalog as well as the
pharmacist.com store. As with the catalog, APhA members and APhA student
members receive special discounts on many products.
I'm an APhA member. How do I get special pricing
in the pharmacist.com store?
Make sure you log in on pharmacist.com so that when you go into the
store, the system knows that you're an APhA member and will
automatically show you the correct pricing with discounts.
I just joined, but I'm not getting APhA member
discounts
It can take up to 72 hours for the pharmacist.com database to be updated
to reflect membership status and to show APhA-member pricing in the
store.
Can I make a purchase without using a debit or
credit card?
The pharmacist.com store only accepts debit and credit cards for online
orders.
However, APhA accepts purchase orders via mail or fax from hospitals,
chain pharmacies, independent buying groups, federal organizations or
military installations, schools or colleges of pharmacy, pharmaceutical
industry, bookstores, and distributors. Purchases on credit must be made
with a company purchaser order. To find out whether your organization
qualifies for purchasing with a purchase order and to get more
information, please call (800) 878-0729, from 7 am to midnight (Eastern
Time), 7 days a week.
How will I know that my order was
shipped?
You will receive a confirmation via e-mail when your order has been
received and when it ships. Once your order has shipped, we will provide
you with a tracking number (if you have chosen a trackable shipping
option, such as UPS) so that you can track its progress. You may call
our Publications Sales Department at any time at (800) 878-0729, if you
have any questions about your order status.
How do I cancel or change an order that I just
placed?
Just call our Publications Sales Department at (800) 878-0729.
How do I return an item?
We guarantee your satisfaction. If you are unhappy with any item you
ordered from the pharmacist.com store, return it in unused condition
within 30 days of shipment for a full refund. Return instructions are
provided with your order. The address for returns is: APhA Returns
Department, 205 McGhee Road, Stonewall Industrial Park, Winchester, VA
22603. For further information, call our Publications Sales Department
at any time at (800) 878-0729.
Can I get a discount if I order a large
quantity?
Bulk discounts are available. Call (800) 237-2742, ext. 7556 or e-mail
marellano@aphanet.org for
more information.
Do I have to pay sales tax?
Orders that are shipped to West Virginia or the District of Columbia
must be taxed because pharmacist.com has distribution centers in those
two jurisdictions.
Can my school's APhA-ASP Chapter order
online?
Not at this time. Chapter Advisors or Presidents should contact APhA
directly to place a Chapter order. See your Chapter Operations Guide for
more information. Students who wish to place their own, individual
orders may, of course, do so on pharmacist.com.
PRIVACY (back to top)
Why do you ask for personal information?
Users of pharmacist.com are asked for limited personal information
necessary to complete certain functions on the site, such as tracking
continuing education courses and purchases. For more information see the
pharmacist.com privacy policy.
Is my information secure?
Management of pharmacist.com does its utmost to ensure that the
information provided by users is protected against loss, misuse,
alteration, destruction, or unauthorized use. We have put in place
appropriate physical, electronic, and managerial procedures to safeguard
and secure the information we collect online. For more information see
the pharmacist.com privacy policy.
How can I contact other pharmacist.com
members?
We cannot release contact information about individual users of
pharmacist.com.
MORE ASSISTANCE (back to
top)
If you haven't found an answer to your question through these FAQs,
feel free
to contact us using our online feedback
form or
via e-mail at feedback@pharmacist.com.
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